Terms & Conditions

1. Scope of Application:

   • These General Terms and Conditions apply to all transactions between our customers (referred to as "Client") and Julienne Apparel (referred to as "Seller") concerning products available on our online shop.
   • By placing an order, the Client agrees to these Terms and Conditions.

2. Conclusion of the Contract:

   • Product descriptions on our website serve as invitations to make a purchase.
   • The Client submits a binding offer by completing the online order process.
   • The contract is concluded when the Seller accepts the offer, typically within five days after order placement.

3. Right to Cancel:

   • Consumers are entitled to cancel their order before it has been shipped.
   • Detailed information on cancellation rights is provided in our cancellation policy.

4. Prices and Payment Conditions:

   • Prices listed on our website are total prices.
   • Payment methods are specified in the online shop.
   • Payment is due immediately upon order confirmation, unless otherwise agreed.

5. Shipment and Delivery Conditions:

   • Goods are delivered to the address provided by the Client.
   • The Client bears the cost of unsuccessful deliveries.
   • Personal collection is not available.
   • Vouchers are delivered via email.
   • If returning items from countries with customs fees, mark the package as ‘returned goods’ to avoid additional charges.

6. Reservation of Proprietary Rights:

   • Ownership of delivered goods remains with the Seller until full payment is received.

7. Warranty:

   • Defective products are subject to statutory provisions.
   • Notify the Seller of any transport damages promptly.

8. Redemption of Vouchers:

   • Campaign vouchers are redeemable only within the specified period and conditions.
   • Gift vouchers are redeemable within three years of purchase.
   • Vouchers cannot be exchanged for cash.

9. Applicable Law:

   • All legal relationships between parties are governed by the laws of Portugal, excluding international purchase laws.

10. Alternative Dispute Resolution:

    • For online sales disputes, consumers and traders may use the EU Commission's ODR platform for out-of-court resolutions.
    • The Seller does not participate in alternative dispute resolution procedures.

By placing an order, the Client acknowledges and agrees to these Terms and Conditions. For further information or inquiries, please contact our customer service team.