FAQ
1. What is Julienne Apparel known for?
Julienne Apparel is an emerging fashion brand based in Lisbon that carries in its heart the concept of sustainability and slow fashion.
2. How can I purchase Julienne Apparel products?
You can easily purchase our products through our website. Browse our collections, select your favorite items, add them to your cart, and proceed to checkout.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, as well as PayPal. All transactions are securely processed to protect your financial information.
4. Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you can select your location, and shipping options and costs will be calculated accordingly.
5. Are Julienne Apparel's products custom-made?
Yes, all of our garments are custom-made to order. This means that each piece is crafted specifically for you after you place your order. This personalized approach ensures that you receive a unique and tailored item.
6. How long does it take to receive my custom-made order?
The production time may vary depending on the complexity of your custom order and our current workload. Typically, custom-made orders are crafted and shipped within 10 business days. You will receive a tracking number to monitor the status of your shipment.
7. What is your return and exchange policy?
We want to make sure you love your custom-made purchase, and we take great care in crafting each item to your specifications. However, please note that we do not offer a return or exchange policy due to the custom nature of our products.
8. Can I contact Julienne Apparel for customer support?
Absolutely! We value your satisfaction and are here to help. Please reach out to our customer support team at contact@julienneapparel.com for any questions or concerns.
9. Are Julienne Apparel's garments sustainable and eco-friendly?
Yes, we are committed to sustainable and eco-friendly practices. Our slow fashion approach focuses on quality, durability, and reducing waste. We prioritize using sustainable materials and ethical production methods.
10. How can I connect with Julienne Apparel on social media?
You can follow us on Instagram at @julienne.apparel for behind-the-scenes content, fashion inspiration, and updates on our latest creations.
If you have any additional questions or require further assistance, please don't hesitate to contact us. We're delighted to have you as part of the Julienne Apparel community!